Returns and Exchanges
Returning an item(s) for a store credit or exchange must be made within 30 days of placing the order. Any returns made after this period may be rejected and sent back to the original delivery address. The Biink return/exchange policy doesn’t cover the following:
- Ordinary wear and tear
- Damage caused by improper use or accidents
- If product care instructions are not followed
- Discontinued items
We cannot accept returns or exchanges if:
- The product has been washed
- If the product has been worn
- The product is returned with animal or human hair
If you have any uncertainties as to whether you’re eligible to return an item, please email the support team via support@biink.com.au.
Refunds / Exchanges
If you would like to return or exchange and item, please email support@biink.com.au advising your invoice number and return request, the team will advise you to fill out the return form (sent via email) and attach the form inside the return parcel
You can return or exchange any full priced item within 30 days. All items must be packaged securely and arrive back to us in their original, unworn condition. Including tags still attached.
Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches Biink's premises. We highly recommend sending returns on a recorded delivery service to avoid any issues. Shipping your new item back to you from Biink HQ is at no cost to the customer as Biink will cover this charge :)
Once your return has been received and processed, you will receive a confirmation email from our team!