Once you have logged into your account, you will be able to manage your shipping & billing addresses from the account dashboard. If you have any issues updating your details, please contact the support team at firstname.lastname@example.org
If you've forgotten your password, click 'Forgot your password?' on the login page. Here you will be prompted to enter your email address and then you will receive an email with instructions on how to reset your password successfully.
We aim to process and dispatch our orders within 24 hours of receiving them. If you would like to change the product or size associated to your order please contact the support team at email@example.com as soon as possible. Changes to your order will only be possible if it has not yet been dispatched.
You will receive your tracking information embedded within your dispatch confirmation email. If you did not receive your tracking number or would like further assistance tracking your products please contact the support team at firstname.lastname@example.org
In the circumstance that taxes, tariffs or a handling cost are required, it will be your responsibility to make payment prior to receiving the goods. Please note, if payment is not made for whatever reason, your order will be returned to BIINK and a shipping handling fee will be deducted from your refund.
an item(s) for a refund or exchange must be made within 30 days of placing the
order. Any returns made after this period may be rejected and sent back to the
original delivery address. The BIINK return/exchange policy doesn’t cover the
wear and tear
Damage caused by improper use or accidents If product care instructions are
We cannot accept returns or exchanges if:
The product has been washed If the product has been worn
The product is returned with animal
or human hair
If you have any uncertainties as to
whether you’re eligible to return an item, please email the support team via
If you would like to return or exchange and item, please email email@example.com advising your invoice number and return request, the team will advise you to fill out the return form (sent via email) and attach the form inside the return parcel.
Customers are liable for the cost of returning item(s) and for the parcel itself until it reaches BIINK premises. We highly recommend sending returns on a recorded delivery service to avoid any issues.